COVID-19 - Public Housing Frequently Asked Questions

We know that you may have a lot of questions during this time. Columbia Housing is doing everything possible to prepare for and anticipate your needs. We appreciate your flexibility and patience during this time.

1. If I have a maintenance request, how will it be addressed?
   • Currently, we are working under our emergency protocol. Only emergency work orders will be addressed at this time. We will attempt to complete all non-emergency work orders within 30 days. All other work orders will be prioritized according to the maintenance plan.
2. Emergency work orders include the following:
   • Gas leak
   • Fire
   • Fire panel or sprinkler system not operational
   • Flood
   • Smoke Detector or CO detector alarming
   • Major roof leak
   • Lock Out
   • Heat if temp is 55 or below, or any reasonable accommodation
   • No working elevator
   • Security issue where door or window on 1st or 2nd floor will not lock
   • Loss of power in the entire unit
   • No water in the entire apartment
   • Exposed electrical line
   • Any other situation that may cause injury or threat to person or property
3. What if I need to speak to my property manager about an issue?
   • Our management office is closed to the public; however, we will have staff on-site to address your concerns via telephone or email.
4. What do I do if I lose my job while the office is closed?
   • All income changes may be submitted or requested by email or phone.
     • Deloris Bruton or 803.376.6119
     • Gloria Warner or 803.865.0241
     • Bobby Brown or 803.376.6127
     • Connie Tucker or 803.376.6121
5. How do I pay my rent?
   • Please continue to pay online at https://columbiahousing.securepayments.cardpointe.com/pay or use the drop box located at 1917 Harden Street next to the flag pole.
6. How do I complete my recertification / renew my lease?
   • All recertification paperwork will be processed by mail.
7. What if I have paperwork to return?
   • Please return all paperwork through mail or drop box at your management office.
8. I am currently under eviction, what do I do?
   • Currently, all pending evictions will be temporarily placed on hold. Please contact your property manager for further updates.
9. I live in a high-rise and want to know if deliveries will be allowed?
   • Mass prepared food deliveries from community partners are being postponed until further notice.
10. Are visitors still allowed at the high-rises?
    • In order to practice social distancing as recommended, we are asking residents to limit visitations to essential health care providers only.
11. What number do I call for a work order?
    • Please call 803.251.2747 for all work order requests.
12. What should I do if I feel sick or think I have been exposed to Coronavirus?
    • Please contact DHEC for general questions about COVID-19, the DHEC Care Line is here to help. Please Call 1.855.472.3432.