COVID-19 - Public Housing Frequently Asked Questions

We know that you may have a lot of questions during this time. Columbia Housing is doing everything possible to prepare for and anticipate your needs. We appreciate your flexibility and patience during this time.

1. If I have a maintenance request, how will it be addressed?

• Currently, we are working under our emergency protocol. Only emergency work orders will be addressed at this time.  We will attempt to complete all non-emergency work orders within 30 days. All other work orders will be prioritized according to the maintenance plan.

• Emergency work orders include the following:
  • Gas leak
  • Fire
  • Fire panel or sprinkler system not operational
  • Flood
  • Smoke Detector or CO detector alarming
  • Major roof leak
  • Lock Out
  • Heat if temp is 55 or below, or any reasonable accommodation
  • No working elevator
  • Security issue where door or window on 1st or 2nd floor will not lock
  • Loss of power in the entire unit
  • No water in the entire apartment
  • Exposed electrical line
  • Any other situation that may cause injury or threat to person or property

2. What if I need to speak to my property manager about an issue?

• Our management office is closed to the public; however, we will have staff on-site to address your concerns via telephone or email.

3. What do I do if I lose my job while the office is closed?

• All income changes may be submitted or requested by email or phone.
  • Deloris Bruton  or  803.376.6119
  • Gloria Warner  or 803.865.0241
  • Bobby Brown or 803.376.6127
  • Connie Tucker or 803.376.6121

4. How do I pay my rent?

• Please continue to pay online at https://columbiahousing.securepayments.cardpointe.com/pay or use the drop box located at 1917 Harden Street next to the flag pole.

5. How do I complete my recertification / renew my lease?

• All recertification paperwork will be processed by mail.    

6. What if I have paperwork to return?

• Please return all paperwork through mail or dropbox at your management office.

7. I am currently under eviction, what do I do?

• Currently, all pending evictions will be temporarily placed on hold. Please contact your property manager for further updates.

8. I live ina highrise and want to know if deliveries will be allowed?

• Mass prepared food deliveries from community partners are being postponed until further notice.

9. Are visitors still allowed at the high-rises?

• In order to practice social distancing as recommended, we are asking residents to limit visitations to essential health care providers only.

10. What number do I call for a work order?

• Please call 803. 251.2747 for all work order requests.

11. What should I do if I feel sick or think I have been exposed to Coronavirus?

• Please contact DHEC for general questions about COVID-19, the DHEC Care Line is here to help. Please Call 1-855-472-3432.

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COVID-19 Public Housing Frequently Asked Questions

COVID-19 Office Hours, Rent, Maintenance & Public Health Directives

COVID-19 Letter of Public Housing Residents

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